Page Numbers: Yes First Page: 1 Not-on-first-page
Heading:

The Bluebonnet Expert Help System, Richard Fikes, CIS

B l u e b o n n e t

An Expert Help System

for the Casual User

8Eases problem of describing a copying job

9Frees user from knowing mechanical details of copier

e.g., asks "Copies on standard paper?" rather than "Top or bottom paper tray?"

9Asks user only meaningful questions

e.g., doesn’t ask "Are originals two-sided?" when the original is a bound document

9Recognizes inconsistent job descriptions

e.g., explains that the 8200 cannot make two-sided uncollated copies

8Determines a procedure to doing the user’s copying job

e.g., use the glass to make a master, then put the master in the document handler

8Instructs user how to do the job

9 Allows steps to be done out of order or before instruction is given

8Explains how to recover from machine malfunctions